HSA’s 94% Silica Fume(MICROSILICA 940) Supply to Qatar

Henan Superior Abrasives (HSA), a leading manufacturer of high-quality silica fume materials, prides itself on its exceptional customer service. This case explores our successful engagement with a client, Sayed, who sought to purchase densified silica fume, a key ingredient in high-performance concrete. Through a series of email exchanges, Henan Superior Abrasives demonstrated their commitment to meeting the client’s needs, ensuring a seamless and satisfactory transaction.

Initial Inquiry and Request for Quotation

The conversation began with Sayed reaching out to Henan Superior Abrasives with an interest in purchasing 94% densified silica fume. She specifically requested a quotation for 200 kg of this product. Sayed also asked for details on availability and the lead time required to process and deliver the order.

HSA promptly responded with a detailed quotation, outlining the product specifications and price. The quotation also included packaging details, indicating that the silica fume would be packed in 1000 kg plastic woven bags, stacked two bags per pallet. The price validity was specified for 15 days, which is a common practice in the industry to account for potential fluctuations in raw material or shipping costs.

Sample Request and Product Customization

Shortly after receiving the initial quotation, Sayed requested four samples of the product for testing. The samples requested were: white densified, white undensified, gray densified, and gray undensified silica fume, all with an SiO2 content greater than 94%. This step in the communication reflected Sayed’s desire to assess the quality and suitability of the products before committing to a larger order.

Providing samples is an important stage in establishing trust with clients, especially when dealing with new customers or those requiring customized product specifications. HSA complied with the request and prepared the samples, understanding that meeting the customer’s needs would likely result in larger future orders.

Approval and Request for Bulk Order Quotation

Following the testing of the samples, Sayed’s company approved two of the product variations—one white undensified silica fume(94% Undensified silica fume with Zirconia) and one gray undensified silica fume(94% Undensified silica fume), both with SiO2 content exceeding 94%. With this approval, Sayed moved forward by requesting a quotation for 10 tons of each product, to be delivered to Doha, Qatar. This transition from sample approval to a bulk order highlighted the success of the initial quality assessment and the mutual trust established between the two companies.

HSA provided an updated quotation for both products, specifying the shipping and pricing details. Packaging details were also outlined, with the silica fume to be delivered in 500 kg and 600 kg plastic woven bags, respectively.

Finalizing the Deal and Ensuring Smooth Shipment

Once Sayed confirmed the updated prices, HSA prepared the sales confirmation documents for the two bulk orders, requesting Sayed to sign and return them to ensure the smooth processing of the order. HSA also provided detailed information regarding the shipping schedule, confirming that the 20 MT of silica fume would be shipped in a 40HQ container. The estimated time of departure (ETD) from Tianjin port was set for September 30, 2024, with an estimated time of arrival (ETA) at Doha port on October 30, 2024.

To avoid any last-minute discrepancies, HSA informed Sayed that the shipping cost could still fluctuate as the shipping date approached. Any significant changes in freight costs would be promptly communicated to Sayed.

Additionally, HSA shared photos of the packaging markers for Sayed’s review, allowing her to ensure the labeling met her company’s requirements. This step was essential for compliance with local regulations and client expectations regarding product identification and handling during transportation.

Shipping Documentation and Final Preparations

In the final phase of communication, HSA requested Sayed to provide the consignee’s information, including the specific details and tax ID number required for the shipment. If the notifier was a different entity than the consignee, HSA requested that information as well. This information was crucial for preparing the necessary customs documentation and ensuring that the shipment reached its destination without delay or complication.

By maintaining clear communication throughout the process and addressing all of Sayed’s requests promptly, HSA successfully met her company’s needs, paving the way for future collaboration. The detailed and timely updates, including pricing, shipping schedules, and packaging, contributed to the overall success of the transaction.

Conclusion

By focusing on the customer’s requirements and maintaining flexibility, HSA not only secured the deal but also set the stage for future business opportunities with Sayed’s company. Each step of the process—from the initial inquiry to the delivery of samples, finalizing the quotation, and arranging shipping—was handled with precision and attention to detail.