A German client contacted HSA through the company’s official website with specific requirements for 94% densified silica fume. The client outlined their needs as follows:
- Requested the Safety Data Sheet (SDS/MSDS) and Technical Data Sheet (TDS) for the product.
- Asked for a 20kg sample to test its performance in concrete bricks and blocks for housing construction.
- Indicated that, if the product performed well in testing, they would place bulk orders transported in shipping containers.
This inquiry highlighted the client’s focus on quality and their interest in exploring high-performance materials for the construction sector.
94% Densified Silica Fume
94% densified silica fume is a high-performance pozzolanic material composed of ultra-fine silicon dioxide particles. It is widely used in construction to enhance the durability, strength, and impermeability of concrete. Its densified form ensures better handling and storage while maintaining the product’s excellent properties. This grade is particularly suitable for applications in high-strength concrete, precast components, and concrete blocks.
HSA Sales Manager Julia’s Response
To address the client’s inquiry, HSA’s sales manager, Julia, responded promptly and professionally. She followed a structured approach to meet the client’s requirements.
First, Julia ensured that the SDS/MSDS and TDS were provided to the client, allowing them to thoroughly understand the product’s chemical properties and technical specifications.
Second, she coordinated the production and packaging of the requested 20kg sample and confirmed the client’s shipping details. Julia’s efficient and customer-focused communication further strengthened the client’s trust in HSA.
Sample Shipment and Follow-Up
Julia collaborated with HSA’s logistics team to ensure the smooth shipment of the sample. The product was carefully packed in moisture-resistant materials and shipped through a reliable logistics partner to the client’s specified address in Germany.
After dispatching the sample, Julia maintained regular follow-ups, confirming the estimated delivery date and inquiring about the progress of the product’s testing. HSA’s dedication to exceptional customer service left a positive impression on the client.
Testing Results and Feedback
During the testing phase, the client used the 94% densified silica fume in the production of concrete bricks and blocks. The results were highly satisfactory, demonstrating excellent dispersion, strength enhancement, and overall performance in line with the housing industry’s high standards.
The client confirmed that HSA’s silica fume fully met their expectations, paving the way for bulk procurement.
Bulk Order and Long-Term Partnership
Following the successful sample testing, the client placed their first bulk order, specifying transportation in shipping containers and packaging in bulk bags. Julia worked closely with HSA’s production and logistics teams to ensure a seamless process, meeting the client’s requirements for packaging and delivery.
HSA offers a range of packaging options, including:
- Plastic Woven Bags: 25kg, 500kg, 600kg, and 1MT.
- Water-Soluble Paper Bags: 10kg, 20kg, and 25kg.
- With or without pallets based on client preferences.
This flexibility allowed the client to select a solution that best suited their needs.
About HSA
Henan Superior Abrasives (HSA) is one of China’s leading manufacturers of silica fume, specializing in providing high-quality microsilica products with purities ranging from 85% to 99%. HSA’s products are widely used in concrete, refractory, and construction applications, and the company is known for its strict quality control and exceptional customer service.
Contact HSA
Looking to improve the strength and durability of your concrete products? HSA is your trusted partner! Whether you need a sample for testing or are ready for bulk procurement, we offer tailored solutions to meet your needs.
Contact Us Today!
- Email: sales@superior-abrasives.com
- Phone: +86-18638638803
- Website: https://microsilica-fume.com/
Let HSA support your projects with premium-quality silica fume!
